DELIVERY

How long does international shipping take?

Shipping time can take up between 5-22 working days depending on your location and any possible transit delays at your local customs office.  

We always aim to ship orders within one business day from purchase with express shipping as default to minimise possible customs delays due to covid-19.

Expected shipping times:
  • United Kingdom: 5 - 8 Days
  • United States: 5 - 8 Days
  • Australia: 7 - 9 Days
  • Canada: 7- 9 Days
  • Germany: 7- 9 Days
  • Italy: 7- 9 Days
  • Sweden: 7- 9 Days
  • Belgium: 7- 9 Days
  • France: 7- 9 Days
  • Denmark: 7- 9 Days
  • All other international orders: 10 - 22 Days
If you're experiencing additional delays, issues with your order or want to know the shipping times to a location not listed, feel free to reach out to us at info@franklorde.com, and we'll help you out!
 

When are your shipping days?

All of our orders have processing times between 1-2 days, and shipping out days are normally after 1-2 days from the order date from Monday to Friday.

For all orders, our scheduled courier pick-ups for shipping out orders are every Monday, Tuesday, Wednesday, Thursday and Friday afternoon. 

 

How much does shipping cost?

Nothing! Our shipping is absolutely free! We want to help you out in anyway we can during these testing times. 

Do you provide Express shipping?

At this stage, we offer complimentary express shipping to the following locations: 

United Kingdom, United States, Canada, Australia, New Zealand, France, Germany & Spain.

Otherwise, feel free to send us a message at: info@franklorde.com and we may be able to accommodate for you.

Do you ship to a PO BOX address?

Yes we do. We will need your PO BOX and normal address (for billing address) to process your order.

Please note that shipping to a PO BOX address to the following region could take up to 4 weeks:

UAE (United Arab Emirates), Kuwait, Saudi Arabia, Oman

 

There’s no update on the tracking status?

For some delivery services, once the item enters the destination country - you can track the item through your local post service. Please contact us if you need help finding the correct contact information for your local courier. 

For example: an order sent from our warehouse via DHL Express to the United Kingdom - once the package reaches UK, using the tracking number provided, you can check the status through the Royal Mail or Hermes tracking portal.

Please note that some shipments to certain countries do not have entire tracking services available. But rest assured your order is on its way. 

Standard shipping may take 1-6 weeks to these certain countries. Please do not hesitate to contact us and we will do our best to track your order and contact the courier. 

If you're experiencing issues with your shipment, feel free to send us a direct message through the contact form, and we will help you out further!